Privacy Policy

Fresh Touch Cleaning LLC (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

Information We Collect

We may collect the following types of information from users of our website and services:

◾Personal Identifcation Information: Name, email address, phone number, and physical address.

◾Payment Information: Credit card numbers or other payment details (collected securely through thrid-party payment processors).

◾Service-Related Information: Information related to your cleaning needs, property details, and preferences.

◾Technical Information: IP addresses, browser type, operating system, and website usage statistics (collected through cookies and similar technologies).

How We Use Your Information

We use the information collected for the following purposes:

◾Service Delivery: To process bookings, provide cleaning services, and communicate with you regarding your appointments.

◾Payment Processing: To securely process payemnts for services rendered.

◾Customer Support: To respond to your inquiries, requests, and feedback.

◾Marketing and Communication: To send you promotional materials, special offers, and updates, with your consent.

◾Website Improvement: To analyze user activity on our website to improve functionality and user experience.

How we Protect Your Information

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial proecedures to safeguard the information we collect online.

◾Encryption: Sensitive data, such as payment information, is encrypted using industry-standard methods.

◾Access Control: Only authorized personnel have access to peronal data, and they are required tomaintain its confidentiality.

◾Data Retention: We only retain your personal information as long as necessary for the purposes for which it was collected.

Sharing of Personal Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except under the following circumstances:

◾Service Providers: We may share your information with trusted thrid-party providers to assist us in delivering our services (e.g., payment processors, email service providers).

◾Legal Requirements: We may disclose your information if required by law, regulation, or in response to a valid court order or government request.

◾Business Transfers: In the event of a merger, acquistion, or sale of the Company, your information may be transferred as part of the business assets.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and collect data on site usage. Cookies are small files stored on your computer’s browser that help us recognize you and remember your preferences.

◾Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
◾Opt-Out: You can choose to disable cookies through your browser settings. However, this may affect the functionality of certain features on our website.

Your Privacy Rights

Depending on your location, you may have certain rights under applicable privacy laws:

◾Access and Correction: You have the right to requset access to the personal information we hold about you and requset correction if necessary.

◾Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.

◾Marketing Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in any email we send or by contacting us directly.

Third-Party Links

Our website may contain links to third-party website. These websites are not governed by this Privacy Policy, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

(833) 375-1176

info@freshtouchcleaning.net

Grand Rapids, MI